Refund and Return Policy

Refund and Return Policy

 

If Thomas makes a mistake with your order (e.g. incorrect product sent, item/s missing, shipped to wrong address) we will correct the mistake immediately at no cost to the customer.

If the customer changes their mind about their order before any shipment leaves Thomas Coffee we can still offer full refund. If the customer changes their mind after it has been shipped we are unable to offer a refund.

Other types of refunds/returns will be considered on a case by case basis. For Refund/Corrected Shipment or questions about our refund/return policy you may email us at customerservice@thomascoffee.com , visit our contact us page www.thomascoffee.com/contact-us/ or call us toll free at (800)783-1452.

Thanks,

Thomas Coffee